Complaints

We value your feedback at Insurance Box. If you have a complaint, we're here to help. Simply reach out to Jared at jared@insurancebox.co.nz or call him on 027 740 2695. You can make your complaint verbally, by email, or letter. We will address your concerns within 2 days and ensure a satisfactory resolution within 10 days. If your complaint is complex, we will let you know that this may take longer than 10 days to reach a resolution. If we cannot agree on a resolution, you can contact our independent dispute resolution scheme, Financial Services Complaints Ltd (FSCL) - a Financial Ombudsman Service. They are an independent dispute resolution service that costs you nothing to use and will help us resolve any disagreements or finalise outstanding complaints. Their contact details are info@fscl.org.nz and 0800 347 257.

Your satisfaction is our priority, and we appreciate the opportunity to improve our services based on your valuable feedback. Thank you for choosing Insurance Box.